Policies

Reservations: We highly recommend making reservations in advance however feel free to call on short notice, as we may have an opening or cancellation. A credit card will be necessary to hold your reservation however at the time of your appointment you may use other forms of payment if you prefer.

Payment: For your convenience, we accept most credit cards, cash, and personal checks. Please note: we are not able to accept gratuity on gift cards.

Cancellation Policy: We kindly ask for 24 hour notice of any cancellation or change to all appointments. Cancellations made less than 24 hours may be subject to a 50% charge.  Any cancellations made less than 4 hours or failure to show will result in full charges.

Late Arrivals: We encourage clients to notify us if they are running behind. We will do our best to accommodate your entire service; however some late arrivals may only receive remaining service time due to other previously scheduled clients.

Pricing: All prices and services are subject to change without notice. Feel free to verify any pricing by calling the spa prior to your appointment.

Return Policy: All purchases that are un-open may be returned within seven days when accompanied by original receipt and refund will be given according to the original form of payment. All other returns, if within ten days will be issued as an in store credit. Gift certificates may not be returned.

Gratuities: Gratuities are not included in the price of your service. At your discretion, gratuities are graciously accepted at time of checkout, a general guideline is 15-20%. We appreciate your generosity. Thank you for your cooperation.

Children: The spa is a place to escape from everyday responsibilities. So that all guests may enjoy their treatments, we kindly request that children not accompany adults for service. We request that children be brought to the spa ONLY when they have a scheduled appointment. All children under 16 must be accompanied by an adult and those under 18 years of age must have a signed parental consent form.

Cellular Phones: To maintain the serenity of our Spa experience, we ask that you please turn off your cell phone or digital devices upon arrival. Talking on your phone is prohibited throughout the spa, including reception area, and lounge.

Gift Certificates: Gift certificates are available for all services and products. Gift certificates must be presented at time of service. Eliza Williams: Restorative Body Therapies is not responsible for lost, stolen, damaged cards or unauthorized use. Cards may not be replaced. Gift cards cannot be redeemed for cash and are not valid for gratuities unless stated so at time of purchase. Gift certificates are non-refundable.

Sanitation: In keeping with our firm commitment to cleanliness, safety and hygiene, we use only sterilized and sanitized equipment for all services and treatments.

Staff Selection: We make every effort to honor requests for a specific staff member however we cannot guarantee your selection in every case.

If you have any questions feel free to contact the spa!

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